FAQs

  • AdWorks is an innovative online platform designed specifically for New Zealand's small and medium-sized enterprises (SMEs). It provides a comprehensive range of affordable marketing and advertising services, all accessible through a user-friendly
    e-commerce interface. Businesses can easily browse and purchase services such as logo design, brand strategy, social media campaigns, digital performance setup and optimisation, video and photo shoots, packaging design, and more.

  • Utilising a streamlined and efficient process, AdWorks leverages advanced technology to automate and optimise various aspects of the marketing process without compromising on quality.

  • AdWorks is designed to cater to the needs of all New Zealand SMEs, regardless of their industry or size. Our flexible, on-demand model means you only pay for what you need, making it ideal for businesses with varying budgets and requirements.

  • AdWorks is a New Zealand company and was founded by industry professionals with extensive experience in running successful advertising agencies. Our team is passionate about helping New Zealand SMEs grow by providing high-quality marketing and advertising services in a more accessible and cost-effective way.

  •  Absolutely. Our team consists of seasoned marketing experts who are dedicated to supporting business. Customers can work directly with our experienced professionals, ensuring they receive personalised guidance and assistance throughout the process.

  • Yes, many of our products are customisable. Contact us via support@adworks.co.nz or via our contacts page and one of our team can answer any questions.

  • Quality is central to AdWorks' mission. Our team is made up of experienced professionals who have worked with some of the biggest brands in the industry. While we tailor our services to meet varying budgets, we always strive to deliver high-quality results that meet our customers  needs.

  • The AdWorks process is designed to be straightforward and hassle-free. Browse the range of products and services we offer, select the items you wish to purchase. Simply add to cart. Once you’re ready, click on the cart icon to proceed to checkout. Follow the on-screen instructions to complete your purchase.

     After complete payment you will be sent a briefing form.  We need you to fill this out in as much detail as possible - the better the detail, the better the end product we are able to deliver you. When we receive this we can start work on  the final product.  It's a simple, transparent, and efficient way to get top-tier marketing and advertising services.

  • We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express). All transactions are processed securely to ensure your personal and payment information is protected.

  •  Customer satisfaction is a top priority for us at AdWorks. We maintain open communication with our clients throughout the project to ensure their needs and expectations are met. Our team is always available to provide support and guidance, ensuring a smooth and satisfying experience from start to finish. We  welcome feedback and continuously strive to improve our services.

  • We offer post-purchase support for all our products. If you encounter any issues or need assistance, you can contact our customer support team via email or our support chat. We’re here to help you get the most out of your purchase.

  • if you encounter any issues with your purchase, please contact our support team within 7 days, and we will work with you to resolve the issue. If you’re not 100% happy for any reason, we guarantee a full refund.

  • At AdWorks, we take confidentiality and data security very seriously. All client information is treated with the utmost care and protected by robust security measures. Our platform complies with industry standards to ensure that your data remains secure throughout the entire process.

  • Yes, AdWorks is equipped to handle urgent or last-minute projects. We understand that business needs can change quickly, and our flexible, efficient process allows us to accommodate tight deadlines while still delivering high-quality results.

  • Absolutely. At AdWorks, we understand that every business is unique. We offer customised solutions that are tailored to meet the specific needs and goals of each customer. Our team works closely with you to understand your business and develop a solution  that aligns with your objectives. Just drop us a line via our 0800AdWorks or our contact page.

  • AdWorks is committed to providing affordable marketing and advertising solutions for SMEs. Our services start at just $200 NZD, making professional marketing accessible to businesses of all sizes. We offer transparent pricing with no hidden costs, allowing you to choose the services you need. Our goal is to deliver high-quality results at prices that are affordable for small and medium-sized enterprises.

  • All advertised prices are inclusive of GST.

  • Once your payment is confirmed, you will receive an email with a download link to access your digital products. You can also access your purchased items through your account on our website.

  • Yes, all our products can be used for both personal and commercial purposes. Please refer to the specific licensing terms provided with each product to understand the scope of use.

  • If you have any questions or need assistance, you can reach out to our customer service team via the contact form on our website or by emailing support@adworks.co.nz. 

    Our customer service team is available 9am-5pm
    Monday to Friday.